1. Information we collect
When you contact us, book a tour or use our services, we may collect: your name, phone number, email, passport/ID details needed for ticketing and visas, and the trip preferences you provide.
2. How we use it
Your information is used to: advise and design itineraries; book flights, hotels and services; process visa and insurance files; provide customer care; and send promotions when you consent.
3. Sharing
Travelus only shares information with partners necessary to deliver the service (airlines, hotels, consulates, insurers) or when required by law. We do not sell your personal information to third parties.
4. Storage & security
Information is kept for as long as needed to provide services and meet legal obligations. We apply reasonable technical and organisational measures to protect your data from unauthorised access, disclosure or use.
5. Cookies
The website may use cookies to remember your language preference and improve your experience. You can disable cookies in your browser, though some features may be affected.
6. Your rights
You may request access to, correction or deletion of your personal information, and withdraw consent to marketing at any time, by contacting us.
7. Contact
For privacy requests, contact: Travelus Co., Ltd. — Tầng 3, 76 Mai Hắc Đế, Hà Nội — Hotline: +84 90 173 38 88 — Email: kieuhuong@travelus.vn.